PRIVACY POLICY
PRIVACY POLICY
SMS TERMS & CONDITIONS
1. SMS Consent Communication
By providing your phone number and consent to Sandia Serenity, you agree to receive text messages related to your wellness journey. Your information will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
When you opt-in to our SMS service, you may receive messages regarding:
• Appointment reminders for IV therapy, hormone treatments, or wellness consultations
• Treatment follow-up communications
• Billing updates and payment confirmations
• Wellness program updates
• Important clinic announcements
Example message:
"Hello, this is a friendly reminder of your upcoming appointment with Sandia Serenity on [Date] at [Time]. Reply STOP to opt out of SMS messaging from Sandia Serenity at any time."
3. Message Frequency
Message frequency may vary based on your treatment schedule and preferences. You may receive up to 3 SMS messages per week related to your appointments, treatments, and account status.
4. Fees for SMS Messaging
Standard message and data rates may apply. Please consult your wireless carrier plan for details. Additional charges may apply for international messages.
5. How to Opt-In
You can opt-in to receive SMS messages from Sandia Serenity by:
• Checking the SMS consent box on our online booking forms
• Providing verbal consent during your consultation
• Completing our intake paperwork
6. How to Opt-Out
You may opt-out of SMS communications at any time by:
• Replying "STOP" to any SMS message
• Contacting our clinic at 505-437-5085
• Updating your preferences through our patient portal
7. How to Opt-Out
For assistance with SMS communications:
• Reply "HELP" to any message
• Contacting our clinic at 505-437-5085
• Visit our website at www.sandiaserenity.com
7. Standard Messaging Disclosures
• Message and data rates may apply
• Reply STOP to cancel at any time
• Reply HELP for assistance
• Message frequency varies by treatment schedule
• Visit our website at www.sandiaserenity.com
Form Opt-in Checkbox Language:
By checking this box, I agree to receive SMS messages from Sandia Serenity related to my wellness appointments, treatment updates, and account information. I understand I may reply STOP to opt-out at any time or HELP to [your phone number] for assistance. Message and data rates may apply. Message frequency will vary based on my treatment schedule.
Effective Date: February 20, 2025
Sandia Serenity ("us," "we," or "our") operates the website sandiaserenity.com (the "Website"). We value your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully, as it contains important information about how we collect, use, and share your data.
Your Consent
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our Website.
How We Collect Your Personal Information
We collect information in various ways, including:
- Through forms filled out on our Website
- Via cookies and analytics tracking tools
- From emails or offline interactions
- During service requests or consultations
What Personal Information We Collect
We collect the following information:
- Identifying Information: Name, phone number, and email address
- Characteristics of Protected Classifications: Gender
- Technical Information: IP address, cookies, and other website tracking data
How We Use Your Personal Information
We use your information for the following purposes:
- To contact you via SMS, phone calls, or emails
- To confirm appointments and provide updates
- To send promotional offers and general communications (if you opt-in)
- To improve our Website and user experience
SMS Consent
- By providing your phone number, you consent to receive SMS messages from Sandia Serenity.
- Your phone number and consent will never be shared or sold to any third party or affiliate for marketing purposes.
- You may receive SMS communications related to:
- Appointment reminders
- Order and service updates
- Job application notifications
- You can opt out at any time by replying "STOP".
SMS Consent Checkbox
On our Website, you will have the option to opt in to receive SMS messages. This checkbox is voluntary and not required for form submission. The opt-in statement reads:
"By clicking this box, you agree to receive SMS messages from Sandia Serenity. Reply STOP to opt out at any time. Message and data rates may apply. Messaging frequency may vary. See our Privacy Policy here: [sandiaserenity.com/privacypolicy]."
How and Why We Share Personal Information with Third Parties
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data with trusted service providers for operational purposes, such as:
- Sending appointment reminders
- Processing transactions
- Website analytics and security monitoring
Cookies
We use cookies for the following purposes:
- Analyze Website traffic
- Identify when you are signed in
- Store preferences and improve user experience
You can accept or decline cookies through your browser settings. Disabling cookies may affect the functionality of the Website.
Children’s Privacy
Our Website is intended for a general audience and does not offer services to children under 18. If we discover that we have collected personal information from a child, we will delete it immediately.
Opt-Out Methods
- To stop receiving SMS messages, reply "STOP" to any message.
- To opt out of email communications, click the "unsubscribe" link in our emails.
- To manage cookie preferences, adjust your browser settings.
Standard Messaging Disclosures
- Message and data rates may apply.
- You may receive 5-10 messages per day, depending on communication needs.
- To request help, reply "HELP" or visit [sandiaserenity.com] for assistance.
Third-Party Websites
Our Website may contain links to third-party sites. We do not control these sites and encourage you to review their privacy policies before providing any personal information.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: 505-437-5085